RAC Renews Partnership With Proton Cars (UK) Ltd

RAC has extended its contract with Proton Cars (UK) Ltd for three-years to provide Roadside Assistance to Proton vehicle drivers.

RAC has extended its contract with Proton Cars (UK) Ltd for three-years to provide Roadside Assistance to Proton vehicle drivers.

The deal will see RAC providing Roadside, Recovery and At Home cover for around 7,000 vehicles.  All new Proton vehicle sales, including the new "dual fuel" vehicles, will be covered as well as used and extended warranty vehicles.

Alan Grear, partnership manager, RAC Corporate Partnerships, said: "We are delighted to continue to work with Proton.  I believe that our close working partnership of over 6 years gives us the required experience to ensure we can maintain, and improve upon, the excellent levels of customer service required during these testing times. 

"We have a very strong technical relationship with Proton which means we can ensure great roadside performance in terms of fix rates and customer service, making sure that Proton Cars (UK) Ltd and their customers are in the safest possible hands."

Brian Collier, managing director Proton Cars (UK) Ltd., commented: "We closely monitor the level of service RAC gives our customers and we are very pleased with the consistent level of achievement. This made our decision to renew the contract very easy."

– Ends –

RAC Press office contact: Vicki Burn on 01603 684224/ 07800 692909 or Elinor Graveson at Staniforth on 0161 919 8025 / 07973 360 141.

Notes to editors

About RAC

With around seven million members, RAC is one of the UK’s most progressive motoring organisations, providing services for both private and business motorists.  Whether it’s roadside assistance, insurance, vehicle inspections and checks, legal services or up-to-the-minute traffic and travel information – RAC is able to meet motorists’ needs.

RAC is committed to providing the very highest levels of service to its members and has been ranked first for customer service by J.D. Power and Associates’ UK Roadside Assistance Study for the last three years.

Aviva bought RAC in May 2005.  The acquisition brings together RAC’s powerful brand and customer base with the expertise and leading position in motor insurance of Aviva UK Insurance (formerly Norwich Union Insurance). Aviva is the UK’s largest insurer with a market share of around 15 per cent.  

RAC is part of Aviva, the world’s fifth largest insurance group which operates in 28 countries.  

RAC’s news releases and a selection of images are available from the internet press centre at www.racnews.co.uk.

RAC Launches Innovative Spare Wheel To Prevent Fleet Driver Downtime

RAC is the first motoring organisation to provide all of its patrols with a unique multi-fit wheel, potentially saving fleet drivers over 229 days1 downtime per year.

RAC is the first motoring organisation to provide all of its patrols with a unique multi-fit wheel, potentially saving fleet drivers over 229 days1 downtime per year.

According to RAC’s research, over a quarter of motorists surveyed said they had not replaced the spare wheel since their last puncture and 18% said that they carried a puncture repair kit, but weren’t prepared for an irrepairable tyre. Another alarming result from its research is that almost one fifth of those surveyed have never checked their spare tyre for road worthiness.2

The wheel is designed to fit on to most types of vehicle to allow it to be recovered to the nearest repair centre.

Frank Flynn, information manager for RAC, said: "We are seeing a growing trend of call outs from fleet drivers with a puncture or a flat tyre, but no spare wheel, which would previously have required an additional flat-bed vehicle to be deployed.

According to Frank, one large fleet operator alone has had nearly 500 call outs in just one month for this type of breakdown, emphasizing the potential scale of the problem.

"If we cannot fix the puncture at the roadside, having no spare wheel normally means a ‘full lift’ recovery is required, as transporting a vehicle any other way with one tyre completely deflated, or worse, can be very problematic, he said."   

"The multi-fit wheel can provide a rapid solution to fleet customers as the wheel can be temporarily replaced and the vehicle recovered immediately to the nearest tyre specialist or dealer."

"In addition, the condition of tyres on a vehicle and the spare should be checked regularly, including the pressure and tread depth. This could prevent the fleet driver from returning to the vehicle to find a flat tyre or, even worse, experiencing a blow out on the motorway. Failing to regularly check tyres could easily lead to an accident.

"The multi-fit wheel will avoid the need to wait additional time for a recovery vehicle.  As time is money, saving this downtime is likely to be welcomed by all fleet businesses," continued Flynn.

– Ends –

 

RAC Press office contact: Vicki Burn on 01603 684224/ 07800 692909 or Sam Bramwell at Staniforth on 0161 919 8024 / 077381 96667.

Notes to editors

1 RAC Fleet Vehicle Inspections data 2009 – 458 tyre/puncture call outs per month to fleet vehicles x 2 hours (one hour to attend and fix and one hour for flatbed to attend and rescue vehicle) = 916 hours downtime per month. 946 x 12 = 10, 992 hours downtime a year which equates to 458 days a year. 458 ÷ 2 (reduced need for flatbeds to attend callouts because multi-fit wheel has been introduced) = 229 days of downtime saved.      

2 RAC commissioned Lightspeed Research to carry out the research.  Lightspeed surveyed 1,001 people on 17 April 2009.

About RAC
With around seven million members, RAC is one of the UK’s most progressive motoring organisations, providing services for both private and business motorists.  Whether it’s roadside assistance, insurance, vehicle inspections and checks, legal services or up-to-the-minute traffic and travel information – RAC is able to meet motorists’ needs.

RAC is committed to providing the very highest levels of service to its members and has been ranked first for customer service by J.D. Power and Associates’ UK Roadside Assistance Study for the last three years.

Aviva bought RAC in May 2005.  The acquisition brings together RAC’s powerful brand and customer base with the expertise and leading position in motor insurance of Aviva UK Insurance (formerly Norwich Union Insurance). Aviva is the UK’s largest insurer with a market share of around 15 per cent.  

RAC is part of Aviva, the world’s fifth largest insurance group which operates in 28 countries.  

RAC’s news releases and a selection of images are available from the internet press centre at www.racnews.co.uk.