Portsmouth team named top RAC patrol team

RAC’s Portsmouth Patrol Team has been awarded the prestigious title of Patrol Team of the Year at the company’s recent Ambassador Awards.

The team’s outstanding customer service skills, constant commitment and strong team ethic has resulted in their success at this year’s awards, held at the Motor Heritage Museum, Gaydon, on 27th March.

Following the awards, Phil Kerby, Lead Patrol of the Portsmouth Team, said: “I am thrilled that we have been named Patrol Team of the Year. I feel really proud of what we have achieved by working together and am honoured to lead the best patrol team in the country.”

Neil Thompson, Director of Rescue Service Delivery, RAC, said: “We are extremely proud of the Portsmouth Patrol Team and their achievements. Their ability to work together as one, the high standard of customer service and unfailing enthusiasm has seen them deliver some outstanding results and they thoroughly deserve to win this award.”

The team, lead by Phil Kerby, consists of seven members including: Charlie Grey, Stephen Budge, Steven Short, Neil Bacon, Hugh Manning and Saleh Ahmed.

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RAC Press Office contacts:

Vicki Burn on 01603 684224/07800 692909 or Claire Beesley at Stanifroth on 020 7573 7149

 

Notes to editors

Images available on request.

About RAC

With around seven million members, RAC is one of the UK’s most progressive motoring organisations, providing services for both private and business motorists.  Whether it’s roadside assistance, insurance, vehicle inspections and checks, legal services or up-to-the-minute traffic and travel information – RAC is able to meet motorists’ needs.

RAC is committed to providing the very highest levels of service to its members and has been ranked first for customer satisfaction by J.D. Power and Associates’ UK Roadside Assistance Study for the last four years and the top-named service organisation in the July 2009 and January 2010 UK Customer Satisfaction Index from the Institute of Customer Service.

RAC Insurance has also been awarded the Best Overall Vehicle Insurance Provider 2009/10 by themoneypages.com

Aviva bought RAC in May 2005.  The acquisition brings together RAC’s powerful brand and customer base with the expertise and leading position in motor insurance of Aviva UK Insurance.  Aviva is the UK’s largest insurer with a market share of around 15 per cent.

RAC is part of Aviva, the world’s fifth largest insurance group which operates in 28 countries.

RAC’s news releases and a selection of images are available from the internet press centre at www.racnews.co.uk.

Bristol top achiever named RAC sales star

Michelle Hartry, 26, from Bristol has been awarded the prestigious title of RAC’s Sales Ambassador of the Year.

Michelle’s exceptional service to customers and unfailing can-do attitude has resulted in her success at this year’s RAC Ambassador Awards held at the Motor Heritage Museum, Gaydon, on 27th March. 

Following the awards, Michelle said: “I’m absolutely thrilled to win this award and it’s a real honour to be recognised for my successes and achievements.

“Having achieved Performance Manager role already this year, being named Ambassador of the Year is incredibly rewarding.” 

Jo Hale, head of RAC rescue sales and service, said: “Michelle thoroughly deserves to win this award. She takes great pride in the service she provides to customers and colleagues alike and always goes that extra mile.”

Each month RAC acknowledges sales colleagues on its “Wall of Honour” based on their passion for selling, delivering high standards of customer service, motivation and innovation.  The winner of the Sales Ambassador Award is chosen from those individuals who appear on the Wall of Honour during the course of the year.

                                                                    – Ends –

RAC Press Office contact:

Vicki Burn on 01603 684224/07800 692902 or Claire Beesley at Staniforth on 020 7573 7149

 

Notes to editors

Images available on request.

About RAC

With around seven million members, RAC is one of the UK’s most progressive motoring organisations, providing services for both private and business motorists.  Whether it’s roadside assistance, insurance, vehicle inspections and checks, legal services or up-to-the-minute traffic and travel information – RAC is able to meet motorists’ needs.

RAC is committed to providing the very highest levels of service to its members and has been ranked first for customer satisfaction by J.D. Power and Associates’ UK Roadside Assistance Study for the last four years and the top-named service organisation in the July 2009 and January 2010 UK Customer Satisfaction Index from the Institute of Customer Service.

RAC Insurance has also been awarded the Best Overall Vehicle Insurance Provider 2009/10 by themoneypages.com

Aviva bought RAC in May 2005.  The acquisition brings together RAC’s powerful brand and customer base with the expertise and leading position in motor insurance of Aviva UK Insurance.  Aviva is the UK’s largest insurer with a market share of around 15 per cent.

RAC is part of Aviva, the world’s fifth largest insurance group which operates in 28 countries.

RAC’s news releases and a selection of images are available from the internet press centre at www.racnews.co.uk