RAC utilises ultimate diagnostic capability to deliver more roadside fixes

The RAC has made a £6m investment to equip its 1,700 plus patrols with the very latest mobile technology to fix more of its members at the roadside even faster with its new state-of-the-art diagnostic system backed up by on-board technical information and a giant mobile kit of over 500 parts and tools.

Packaged in a new rugged laptop, RACScan+ is some of the most advanced breakdown diagnostic software in the world allowing patrols to swiftly interact with the vehicle’s own diagnostic systems and on-board sensors and actuators to identify faults. It complements the RAC’s on-board tool box with today’s high-tech and high-spec vehicles and enables every patrol to diagnose faults across the multiple vehicle systems on today’s modern cars, which would normally need to be taken to a garage for repair. Significantly, it also enables the RAC’s fully qualified roadside technicians to affect a repair by programming new parts which often require ‘adaptation’ before they will operate. Increasingly even replacement batteries on modern vehicles require ‘coding’ when replaced.

All petrol cars and light commercial vehicles since 2000 and diesel vehicles since 2004 have been equipped with diagnostic ports which are similar to a TV scart socket. Today’s modern vehicles are equipped with sophisticated electronic computer management with functionality to manage every aspect of the car’s performance, safety and ride.

Every RAC patrol vehicle carries a comprehensive range of over 500 tools and parts to equip the roadside technician with everything he or she needs to repair over 80% of vehicle faults. On a daily basis RAC patrols fix four out of five cars at the roadside dealing with everything from a puncture or a flat battery to replacing complicated engine sensors that are critical to the vehicle’s performance and economy.

RACScan+ has been designed and developed with one of the world’s leading vehicle diagnostic software suppliers and tailored to the RAC’s specific needs to achieve maximum results in the event of a breakdown. 

The RAC has some of the UK’s most qualified roadside technicians and the UK’s oldest motoring organisation actually trains many of the motor manufacturers own dealer workshop technicians on how to repair the latest production models.

RAC technical director David Bizley said: “With over 100 years of experience repairing our members’ cars at the roadside we know what tools to carry and what are the most common faults on every car on the road. We monitor faults and constantly revise and update the equipment and parts our patrols carry.

“The RAC has always utilised the latest technological advances to ensure we offer the very best repair for motorists and the roll-out of RAC Scan+ will give our patrols the very best information from the vehicle’s own diagnostic equipment to enable them to quickly and efficiently repair the car on the spot or, on those rare occasions when a roadside repair is not possible, make the call to recover the vehicle to an approved local garage.”

The roll-out coincides with the RAC’s new summer TV ad campaign which focuses on the message: ‘We don’t just tow you to a garage, we bring the garage to you’ and features a Disney-like Fantasia scene in which the tools and parts come to life and march on board a patrol van.



RAC Scan+ – All 1,700 patrols will be issued with a new RAC Panansonic Tough Book PC by the end of August 2013 with the latest RAC Scan+ software and interface device developed in partnership with RAC’s diagnostic partner W├╝rth, a world leader in vehicle diagnostics

RAC Toolkit Van – The second photo is a collage of the majority of the 500 parts and tools carried on every RAC patrol vehicle to highlight the level of equipment the RAC’s expert technicians are equipped with to ensure they fix over four out of five breakdowns at the side of the road – ‘We don’t just tow you to a garage, we bring the garage to you’.

The photo was taken in the workshops of the RAC’s operational HQ at Bescot Birmingham in the iconic building on the M6. The image was assembled with the help of the RAC’s expert technical team in under eight hours on Thursday 4 July 2013.

Watch and use our ‘time-lapse’ video of the making of the collage now.

Crackers Patel with RAC Scan+ the third photo is RAC Patrolman Crackers Patel with the new RAC Scan+ Tough Book.

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Note to Editors:

The RAC’s new summer campaign ad features a Disney like scene where a patrol drives into a workshop and the tools come to life and march into the back of the van with the voice over: ‘This summer we want you to get where you’re going. That’s why every RAC patrol is fitted with over 500 parts and tools and one qualified mechanic”.

Watch the RAC summer TV advert and see how we bring the tools to life.

The RAC is also due to launch its unique RAC Advance unit for members giving remote diagnostic capability and accident alerts as well as a host of intelligent telematics features including GPS and driver behaviour scores and will help motorists save hundreds of pounds by advising them how to drive more efficiently and access cheaper insurance premiums.

If you are a journalist and would like further information, please contact:

Simon Williams

Media Relations Manager

0161 452 4242

07725 822107


Notes to Editors

About RAC

With around seven million customers, RAC is one of the UK's most progressive motoring organisations, providing services for both private and business motorists.  Whether it's roadside assistance, insurance, vehicle inspections and checks, legal services or up-to-the-minute traffic and travel information – RAC is able to meet drivers’ needs.

RAC is committed to providing the very highest levels of service to its customers and ranked first for customer satisfaction by J.D. Power and Associates' UK Roadside Assistance Study 2006 to 2009. RAC was also the top-named UK breakdown cover organisation in the July 2009, January 2010, July 2010 and July 2011 half-yearly UK Customer Satisfaction Index from the Institute of Customer Service.

Which? Recommended Breakdown Services Provider September 2011 and RAC Insurance has also been awarded the Best Overall Vehicle Insurance Provider 2010/11 by themoneypages.com.

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