RAC Business has secured a new five year contract with one of the UK’s most interesting and diverse vehicle leasing businesses – SHB Hire Ltd.
Michael Parker from SHB with RAC Patrol Aaron Chalk
The deal to provide Breakdown and European Breakdown Cover for SHB Hire Ltd will see RAC potentially coming to the assistance of more than 13,500 vehicles ranging from standard B2B hire cars, to golf buggies, all-terrain vehicles, cranes and other specialist vehicles.
SHB Hire Ltd has evolved from its original foundations as a building company, which began hiring vehicles in 1968, to a UK-wide business with nearly 50 years’ experience. It can also boast Europe’s largest 4×4 hire fleet and the UK’s largest hire fleet of HGV tippers and crane lorries, as well as being one of the largest providers of specialist vehicles.
SHB Hire has provided the provision of one of the largest hire fleets of 4×4 vehicles for Glastonbury Festival and operates the UK’s largest fleet of golf buggies. All of which means you can expect to see RAC patrol vans in some interesting locations as they come to the support of its new partner and their customers.
The RAC beat off stiff competition to secure the contract and was chosen based on its policy of investing in the latest innovations, the quality of its technical team and its drive to remain the number one breakdown organisation in the UK today. The partnership will be managed by a team of experienced account managers and a dedicated contact team for customers providing a high level of service.
The RAC has almost 120 years’ experience serving the needs of motorists and is well equipped to deal with the full range of vehicles offered by SHB. While its patrols have the technical skills and know-how to fix four out of five vehicles at the side of the road, they also have the capability to service the requirements of any vehicle ranging from a 3.5 tonne van to a 44 tonne truck and everything in between.
The RAC’s new director of business services David Wallace said: “This is a very exciting win for our Business Services team and secures a partnership with one of the UK’s leading vehicle hire companies with a wide range of vehicle needs serving a range of businesses from construction to finance and distribution to leisure.
“The RAC has extensive experience in serving traditional motorists, B2B fleets and meeting the needs of a wide variety of business customers. We recognise how critical it is to business customers to keep their vehicle fleets on the road and to ensure that downtime is kept to an absolute minimum.
“Our industry experts have in-depth knowledge of the diverse range of trucks and construction vehicles, ancillary equipment and haulage in service today and so can provide a professional trusted service to meet the customer’s needs. This has led to a strong partnership that we believe will continue to grow and deliver major benefits to SHB Hire Ltd and to their customers.”
Nicky Simpson, Commercial Director at SHB Hire Ltd, said: “I looking forward to working with the RAC and I believe our customers will see the benefits in the relationship through quick response times and more repairs being carried out roadside.
“A key theme to awarding this contract was having a ‘first time, right solution’ culture. We wanted to ensure the correct specialist attendance is provided resulting in minimal downtime for our customers, which I believe the RAC can deliver.”
Notes to editors
For further information, please contact:
Simon Peevers, RAC Business PR Manager: 01454 665562 / 07966 610 774
RAC Press Office: 01454 66 4123
About RAC Business Services
RAC is one of the UK's most progressive motoring organisations, providing services for both private and business motorists.
RAC Business offers a comprehensive range of services and products for UK businesses of all sizes and currently has around 24,000 corporate and SME customers.
Products available include: fleet breakdown coverage, telematics, fuel cards, accident management, inspections, training, commercial and fleet insurance, fleet management (Business Club) and risk management services.
RAC also provides client-branded outsourced services and call centre support for customers of leading car manufacturers, insurance, fleet providers and logistics companies, as well as truck breakdown, truck warranty and insurance for vehicles from 3.5t to 44t.
- RAC patrols fix four out of five vehicles at the roadside and on average within 37 minutes
- RAC patrol vans carry more than 500 parts and tools, so we’re always well-equipped and ready to fix wherever possible
- We fix 98% of battery fault breakdowns at the roadside
- The RAC has more patrols per member than any other breakdown provider
RAC press releases, news alerts and a wealth of motoring research is available from www.rac.co.uk/press-centre/.
About SHB Hire Ltd
SHB is an award winning, family owned and operated company providing vehicle hire and management for nearly 50-years. We have a diverse fleet of over 13,500 vehicles ranging from cars, standard and specialist LCVs and HGVs, plant and buggies, and ATVs. We also have the largest 4×4 hire fleet in Europe as well as the biggest hire fleet of HGV tippers; crane lorries and buggies in the UK.
Through our acquisition of GolfBuggyHire we have further expanded into the events market. Our fleet of over 1000 buggies and ATVs can be fitted with various configurations such as, passenger carriers, utility, tippers and winter maintenance equipment.
Having a close working relationship with our customers is paramount in fulfilling their demands. SHB specialise in tailored, flexible solutions and offer clients an array of different options including, spot, flexi, long term hire, buy and lease back options, new and older fleet. We also work with customers on any shared locations, workshop management and TUPE of staff if required.
As well as our large diverse fleet, we understand operational demands, the environment they deliver in and the importance of reliability, asset availability, quick turnarounds and reducing downtime, which can be done nationally across our entire fleet through fluid fleet management.
We specialise in various fields and market sectors such as, local and central government, facilities management highways, utilities and have over 1800 customers. SHB are able to provide a one-stop-shop approach to vehicle management supplying tailored flexible solutions 24/7, 365 days a year. Our diverse packages include simple fleet administration, repair and maintenance, accident management and telematics.
We currently operate out of 14 key locations across the UK and as our client base grows we continue to expand our geographical footprint continuously reviewing opportunities for new depots or shared sites to support operations. Each of our depots has full workshop facilities providing full servicing, inspections, repairs, MOTs and major breakdown work, six of which are equipped with a bodyshop. We also have the option to build bespoke vehicles to specification in our Romsey fabrication facility and can offer conversions and modifications. Our dedicated team of 55 mobile engineers carry out all on-site repairs and maintenance to vehicles and client owned assets reducing vehicle downtime. We have one of the highest ratios of mechanical staff to vehicles in the industry with circa 190 fitters.
The success of our business is our strong customer service ethos, we get to know our clients and their goals and tailor services to meet requirements and provide flexible solutions.
Additional information is available from www.shb.co.uk