Privacy Policy for DriveHaven.co.uk

Last Updated: May 29, 2025

DriveHaven.co.uk ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website drivehaven.co.uk (the "Site"), including any other media form, media channel, mobile website, or mobile application related or connected thereto. Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site.

1. Information We Collect

We may collect personal identification information from you in a variety of ways, including, but not limited to, when you visit our site, register on the site, place an order, subscribe to a newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site.

The types of information we may collect include:

• Personal Identification Information:
  • Contact Data: Name, email address, postal address, phone number.
  • Account Data: Username, password, and other registration information.
  • Financial Data: Payment information (e.g., credit card details) for purchases, though this is typically processed by third-party payment processors and not stored directly by us.
  • Demographic Data: Age, gender, preferences, interests.
• Non-Personal Identification Information:
  • Usage Data: Information about how you access and use the Site, such as your IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and dates/times of access.
  • Cookie Data: Information collected through cookies and similar tracking technologies (see Section 8).

2. How We Use Your Information

We use the information we collect for various purposes, including:

• To Provide and Maintain Our Services: To operate and deliver the services you request, such as processing transactions, managing your account, and providing customer support.
• To Improve Our Site: To understand how our users interact with the Site, allowing us to enhance functionality, content, and user experience.
• To Personalize User Experience: To tailor content and offerings based on your interests and preferences.
• To Process Transactions: To facilitate purchases and deliver products or services you have ordered.
• To Send Periodic Emails: To send you information and updates pertaining to your order or inquiry, company news, updates, related product or service information, etc. You can unsubscribe from marketing emails at any time.
• To Administer Contests, Promotions, Surveys, or Other Site Features.
• For Security and Fraud Prevention: To protect our Site and users from fraudulent activities and unauthorized access.
• To Comply with Legal Obligations: To meet legal, regulatory, and compliance requirements.

3. Sharing Your Information

We do not sell, trade, or rent your personal identification information to others. We may share your information in the following situations:

• With Service Providers: We may share your information with third-party vendors, consultants, and other service providers who perform services on our behalf (e.g., payment processing, hosting, data analysis, email delivery, marketing assistance, customer service). These third parties are obligated to protect your information and use it only for the purposes for which it was provided.
• For Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• For Legal Reasons: If required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
• To Protect Our Rights: To enforce our terms and conditions, or to protect the rights, property, or safety of DriveHaven.co.uk, our users, or others.
• With Your Consent: We may disclose your personal information for any other purpose with your explicit consent.

4. Data Security

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our Site.

While we take reasonable steps to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

5. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

6. Your Data Protection Rights (UK GDPR and Data Protection Act 2018)

As a resident of the United Kingdom, you have certain rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 concerning your personal data. These rights include:

• The right to be informed: About how your personal data is being used.
• The right of access: To request a copy of the information we hold about you.
• The right to rectification: To request that we correct any information you believe is inaccurate or incomplete.
• The right to erasure ("the right to be forgotten"): To request that we erase your personal data under certain conditions.
• The right to restrict processing: To request that we restrict the processing of your personal data under certain conditions.
• The right to object to processing: To object to our processing of your personal data under certain conditions.
• The right to data portability: To request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• Rights in relation to automated decision-making and profiling: You also have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.

To exercise any of these rights, please contact us using the details provided in Section 12. We will respond to your request within one month.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).

7. Cookies and Tracking Technologies

Our Site uses "cookies" to enhance user experience. Your web browser places cookies on your hard drive for record-keeping purposes and sometimes to track information about them. You may choose to set your web browser to refuse cookies or to alert you when cookies are being sent. If you do so, note that some parts of the Site may not function properly.

We may use the following types of cookies:

• Strictly Necessary Cookies: Essential for the operation of our Site.
• Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and see how visitors move around our Site.
• Functionality Cookies: Used to recognize you when you return to our Site, enabling us to personalize content for you.
• Targeting Cookies: Record your visit to our Site, the pages you have visited, and the links you have followed.

8. Links to Other Websites

Our Site may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

9. Children's Privacy

Our Site is not intended for individuals under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. Contact Us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

DriveHaven.co.uk
info@drivehaven.co.uk]